It would seem that consumers are not happy with energy companies. That’s according to the Washington Utilities and Transportation Commission, which reported that, in 2018, energy companies received more complaints than any other regulated industry.
In its annual analysis of consumer complaints, the UTC found almost half of the 879 complaints closed in 2018 were against regulated energy companies.
According to the UTC, consumers filed 404 complaints against regulated electric and natural gas companies, which led to more than $29,500 in bill credits or refunds. The most common complaints involved disputed bills, disconnections, customer service, and deposit concerns.
Landline telephone companies followed close behind with 292 complaints. These customers received more than $13,000 in bill credits or refunds. The most common complaints involved disputed bills, quality of service, customer service, and disconnections.
Regulated water companies, solid waste companies, moving companies, and nonprofit bus companies accounted for 183 complaints in 2018. Customers of these companies received $33,670 in refunds or credits.
In addition to resolving complaints, the UTC’s Consumer Protection Help Line received more than 5,100 phone calls, 625 online submissions, and 569 letters and emails from the public.
According to the UTC, staff helped consumers find utility assistance, provided information on consumer rights, and assisted consumers in locating permitted residential moving and passenger transportation companies.