Pierce County’s Public Nuisance Portal, which launched early last year to track code enforcement complaints, has received an innovation award from the National Association of Counties.
In May 2017, the Pierce County Council passed Ordinance 2017-22s requiring that all reported and confirmed nuisance properties be resolved within 90 days. The ordinance also directed the creation of the online portal.
The portal, available at www.piercecountywa.gov/codeenforcement, is designed to make it easier for residents to report abandoned cars, illegal dumping, and other code concerns. Customers can also upload photos and documents, as well as get regular email updates about their case.
The portal has also streamlined how county staff respond to complaints. Previously, employees spent considerable time logging reports and answering questions by phone or email. Now, reports are automatically entered and mapped in the system. This enables employees to respond to new complaints in just a couple of days, versus several weeks.
“In this age of digital information, we want to increase transparency, make it easier for residents to access the records they want, and get real-time updates on their requests,” stated Bruce Dammeier, Pierce County executive.