Thousands of Waste Management customers in King and Snohomish counties will receive a credit on their next billing for missed garbage, recycling and yard-waste collections during last summer’s eight-day strike.
Washington Utilities and Transportation Commission today adopted the settlement agreement in which WM agreed to provide about $620,000 in bill credits to more than 135,000 customers in state-regulated service areas for missed service during a strike last summer by Teamster union drivers.
Larger commercial and multi-family customers with three or more carts/cans or detachable container service will receive a $25 bill credit. A typical WM residential garbage, recycling and yard waste customer with regular service collection will receive a $5 bill credit, as will commercial and multi-family customers with fewer than three carts/cans.
Based on data supplied by WM, commission staff estimated the utility missed more than 208,000 pickups during the strike. The commission received 136 consumer complaints from the company’s customers whose waste was not collected during the strike.
The strike, which involved Teamsters Local Union No. 117 recycling and yard-waste drivers with support from the Local Union No. 174 garbage drivers, began July 25 and ended Aug. 2, 2012.
The UTC also penalized WM $20,000 for failing to provide service according to the company’s published rate and service schedule and the company is not allowed to pass any penalty amounts to customers through rates.