Tacoma Public Utilities has been named a top utility provider when it comes to business customer satisfaction.
According to a ranking released by Boulder, Colo.-based E Source, TPU was the best utility in the small and midsize utilities category, beating out Clark Public Utilities in Clark County, Wash., and City of Palo Alto Utilities in California.
E Source, an independent research and advisory services firm in the energy industry, conducts an annual survey of utilities' largest business customers to assess their most important needs, as well as how their energy providers are meeting those needs. This year, E Source identified reliability as the attribute that large business customers considered most important, with effective communications also placing high on the priority list, especially during energy emergencies.
TPU was rated highest for utility satisfaction, thanks to superior marks for its account management team. According to the survey, TPU's large business customs were particularly pleased with their account representatives' effective communication skills and customer service.
Florida Power & Light, based near West Palm Beach, took the honors as best in the large utilities category.