While “Cellular Phone Service & Supply” remained Western Washington’s most complained about industry, “Coupon Book Promotions” breached the top five–its highest position ever, according to Better Business Bureau.

Coupon Book Promotions’ jump from 11th to fifth is due to a surge in complaints against Star Rebates Inc.┬áThe company’s BBB Business Review shows 274 complaints in the last 36 months and a business alert stating, “Complaints … allege that despite sending in receipts as promised by the promotion, no gift cards or reimbursement are provided.”
Each quarter, Better Business Bureau serving Alaska, Oregon and Western Washington tracks data to monitor marketplace complaints and inquiries.

Western Washington’s April through June 2011 statistics are as follows: 1. Cellular Phone Service & Supply; 2. Internet Selling Services; 3. Internet Access Provider; 4. Computer Software and Services; 5. Coupon Book Promotions.