When Florence Chang visits the intensive care unit and other units at MultiCare’s Mary Bridge Children’s Hospital, she uses it as a chance to momentarily pause and recognize the hope and trust displayed by the patients and staff. “That just makes me feel that we are doing the right thing,” Chang said.
The rounds, Chang said, serve as an everyday pick-me-up. If the MultiCare executive vice president and chief operating officer feels a little down at any time, she opts to take one of these ICU trips. Not only does she love to talk to patients and see the staff’s work in action, but she looks to remove barriers in everyday issues.
Chang has been with MultiCare since 2006 and has served in her current position for the last seven years. She joined the nonprofit health care system after working as a partner at a consulting company, leading its health record system implementation.
Her last client with the consulting firm was MultiCare. Chang worked closely with the health system to implement an electronic health record system, moving to advance and improve the delivery of care to patients.
Chang holds a bachelor’s degree in medical technology from California State University and a master’s in business administration from Pepperdine University. The skills she learned there help her to focus on the mission of MultiCare: partnering for a healing and healthy future.
“We see technology as an enabler to help us continue to achieve our mission and vision instead of just an IT system or technology implementation,” Chang said.
As a health care worker, Chang knows the importance of self-care, too. Her journaling and weekend hiking trips are opportunities to center herself and reflect on her life and work. At the end of each night, Chang writes in her journal, as she has since she was a child.
But as an early riser, Chang said, looking out her office window as the sun rises to reveal Mount Rainier and Commencement Bay is a sure way to fill up her cup, too.
4 a.m. Waking up before dawn gives me much-needed quiet time in my favorite chair before starting another busy day.
6:45 a.m. Like many of us, my morning routine now includes a daily temperature check and health attestation when I arrive at the office.
6:50 a.m. Getting to work early has its advantages, and I’m fortunate to have the beauty of the Pacific Northwest right outside our downtown Tacoma headquarters.
7:15 a.m. First item of the day: Review the current COVID- 19 numbers for our region and our health system on MultiCare’s custom dashboard.
10:30 a.m. We’ve curtailed in-person meetings, but we’re still staying connected. Here, our executive council holds its regular meeting via Webex.
1 p.m. Daily rounding on teams across the organization is a high priority to me (though it’s not always possible right now).
3 p.m. I’m proud to serve on the UW Tacoma Advisory Board. The school is such an important community asset and partner.
5 p.m. My fellow panelists and I prepare for the “Leading During These Challenging Times” virtual event hosted by the Healthcare Businesswomen’s Association.
8 p.m. The greatest unexpected gift to me during COVID-19 is having dinner with my husband every night to catch up.
8:30 p.m. Regular exercise is a great stress reliever for me. If I can’t get outside for a walk, I clock miles on my treadmill or Peloton bike.
10 p.m. At night, I capture my thoughts and reflections about my day in my journal to settle my mind before bed.